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How hyperlucky Handles Your Personal Information

This privacy policy explains exactly what information hyperlucky collects when you open an account, fund it via PayPal, Venmo, or Play+, and place wagers where state law permits.

Account data transparencyPayPal, Venmo, Play+ payment contextState-law eligibility notedData request contact includedCookie use disclosed
hyperlucky How hyperlucky Handles Your Personal Information
DATA HANDLING DETAIL

Security, Cookies, Retention, and Account Access

We put concrete controls around every layer of data we hold — from the moment you log in through to how long records stay on file after an account closes.

Account Security Practices Login sessions require email verification and an OTP sent to your registered device. Suspicious sign-ins from unrecognized locations trigger an automatic account hold pending your re-verification.
Cookie Use on hyperlucky We use session cookies to keep you logged in and analytics cookies to track which lobby sections you visit. You can manage cookie preferences through your browser settings at any time.
Retention and Deletion Active account records are held while your account remains open. After closure, we retain data only for the period required by applicable state and federal law, then delete or anonymize it.
Third-Party Data Sharing We share only what is necessary — identity verification with licensed KYC processors, payment data with PayPal, Venmo, and Play+ networks, and fraud signals with our security provider. No marketing data sales.
PRIVACY CONTACT

Reach Us About Your Privacy

Privacy Request Email Send data access, correction, or deletion requests to our privacy team at privacy@hyperlucky. We respond to verified requests within 30 days of receipt.
Account Help Chat Live chat inside your account dashboard connects you with support staff who can flag your request to the data team if you are unsure how to submit it.
Written Correspondence For formal data requests under applicable state privacy law, written requests submitted through your account message center receive a timestamped confirmation on arrival.

Common Questions About Your Privacy at hyperlucky

If something here does not answer your question, send a message to privacy@hyperlucky and our team will respond within 30 days.

We collect your name, email, address, date of birth, and the payment method you connect — PayPal, Venmo, or Play+. Device and session data is also logged for security and state eligibility checks.

No. We do not sell your personal information. Data is shared only with identity verification processors, payment networks like PayPal and Venmo, and our fraud-detection provider — never for advertising.

Email privacy@hyperlucky with your account email and the words 'Data Access Request' in the subject line. We will send a verified copy within 30 days of confirming your identity.

Yes. Submit a deletion request to privacy@hyperlucky. We will remove your data except where state or federal law requires us to retain records for a set period after account closure.

Location data is used only to confirm that you are accessing the platform from an eligible state where local law permits use. It is not shared with advertisers or used to build marketing profiles.

We log the transaction reference number for payout reconciliation. Full wallet credentials are never stored on our servers; transactions are handled directly through PayPal and Venmo's encrypted networks.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.